“Undercover Boss” Recap – Rick Silva, CEO of Checkers and Rally’s, Asks “Who’s YOUR Boss?”

This is how SUCCESSFUL managers manage!
(Image courtesy of CBS and “Undercover Boss“)


“Undercover Boss” has confused to Friday night and tonight Rick Silva, CEO of Checkers and Rally’s, shows advisers how acceptable managers administer and shuts bottomward one of his own fast aliment restaurants aback he discovers it is out of control. This is what happened and why as able-bodied as who bent the absorption of Silva, for bigger or worse, in the adventure area the catechism of “Who’s YOUR boss?” was absolutely apprehend (even if not in so abounding words)!

Rick Silva poses as Alex Garcia and active to the aboriginal stop which is in Homestead, Florida. There he learns Todd, who is his trainer for the fry base and grill, accustomed no training and is consistently yelled at by the abundance administrator to do altered things. There seems to be no alignment and annihilation is accepting done to the standards Silva has set in abode for the Checkers and Rally’s fast aliment chains. After talking with Todd, who wants to be a chef, as to why he puts up with the disrespect, he discovers it is because he needs the job and does whatever it takes to accumulate administration happy. Silva calls Stevens outside, the manager, and asks why he thinks this analytical of advisers is able administration to which Stevens replies “You run them, they do not run you!” Wrong acknowledgment as Silva reveals who he is and closes the store. He tells the advisers the acumen as able-bodied as who he is and calls for advancement to accomplish abiding this abundance is accomplished appropriately afore reopening!

Checkers and Rally’s is a hamburger mega-chain which serves added than 2.2M burgers a day and grosses added than $680M in profits annually. You would anticipate there would be far bigger administration and training activity on in the stores. It begs the catechism as to aloof how abounding of the 20,000 advisers civic are clumsily accomplished or advised like those in the Homestead store?

The abutting day Rick Silva active to the Checkers in Coral City, Florida area he is alive with Joyce, the accepted administrator for backward night. She is absolutely personable but does not assume to accommodate abundant training. Silva apologized a lot for not alive what to do. The drive-through accessories was abominable authoritative it difficult to get orders right. Aback he talked to her about what could be afflicted at the store, she remarked there should be bounded abundance business with the managers able to actuate what articles assignment best at their locations. She has abundant account but no way to apparatus them. She is actual committed to Checkers aback it was coupons which accustomed her ancestors to eat at one time.
The aftermost armpit was in Mobile, Alabama area he formed with Johanna on the sandwich station. He was afflicted with her ability and acceleration as able-bodied as the aerial expectations. She complained about there not actuality any rewards for advisers if the administrator receives on because she acquainted the abundance should all account from the accolade.

Rick Silva reveals himself to the advisers he formed with in Flint, Michigan which has become a flagship location. He rewards Johanna with a change to the allurement affairs as able-bodied as acceptable her coach in the administration abecedarian affairs and anon promotes her. In addition, he gives her $20,000 for a new car. Joyce is abashed to apprentice Alex Garcia’s accurate character and that her abundance is accepting new drive-through equipment. In addition, she will become a allotment of the accepted administrator council. He gives her $10,000 additional an accession $10,000 to absorb alone on herself. He was in tears at the acknowledgment of these employees. The better activity he afflicted tonight was that of Todd, the adolescent man who helped him see the light. He is advantageous for him to go aback to comestible school. How abundant is that?